Last updated: 3 September 2026
Digital design files are refundable within 24 hours of delivery if the design does not match your approved specifications. Once you approve a design (or after 48 hours with no revision requests), the digital order is considered complete and non-refundable.
We include unlimited revisions before final delivery, so most issues can be resolved without needing a refund.
Physical prints (canvas, framed, poster, sticker, and gift items) are covered by a 14-day satisfaction guarantee from the date of delivery. If the product:
…we will replace it free of charge or issue a full refund, at your choice.
Custom personalized items (with your photos, names, dates, or specific requested text) are made just for you and cannot be resold. For this reason, personalized orders are non-refundable once you have approved the proof and printing has started, unless:
We always send a preview or proof before printing so you can approve or request changes.
Email us at [email protected] within 14 days of receiving your order. Please include:
We usually reply within 24 hours and resolve refund requests within 5-10 business days.
Refunds are issued to the original payment method (Stripe). Processing typically takes 5-10 business days depending on your bank.
If you have a concern with an order, please contact us first before initiating a chargeback with your bank. We are almost always able to resolve issues directly and quickly.
Anything unclear? Email [email protected]. We are here to make sure you love what you receive.