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Terms of Service

Last updated: 3 September 2026

These Terms of Service govern your use of the Canvas Works Co. website and any orders placed through it. By placing an order with Canvas Works Co., you agree to these terms.

1. About Us

Canvas Works Co. is a small home-based print studio operated as an Australian sole trader, based in Victoria, Australia. We make custom personalized art prints, canvases, framed prints, and gift items for individual customers.

2. Custom Orders

All orders are custom-made based on the details you provide. By submitting an order, you confirm that:

  • The details, text, and images you provide are accurate and yours to use.
  • You have the rights to any photographs or copyrighted content you send us.
  • You understand that custom personalized items are made specifically for you.

3. Pricing and Payment

Prices are quoted in Australian Dollars (AUD) and confirmed via invoice before your order is created. Payment is required upfront via Stripe invoice. We do not store card details ourselves.

4. Delivery

  • Digital orders: Delivered by email within 24 hours of payment confirmation.
  • Physical orders: Fulfilled and shipped by our print partner within 5-10 business days worldwide. Tracking information provided by email.

5. Revisions

Digital orders include unlimited revisions until you approve the final design. Physical orders can be revised before we send the file to print. Once a physical print is in production, changes cannot be made.

6. Refunds and Returns

Please see our Refund Policy for full details.

7. Intellectual Property

Designs we create for your custom order are licensed to you for personal use. We retain ownership of the underlying artwork and may use anonymized versions in our portfolio unless you request otherwise.

8. Prohibited Content

We will not create custom designs that contain hate speech, offensive imagery, illegal content, or copyrighted material you do not own. We reserve the right to decline any order at our discretion, in which case a full refund will be issued.

9. Liability

Canvas Works Co.'s total liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses.

10. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be resolved under Victorian jurisdiction.

11. Contact

Questions about these Terms? Email us at [email protected].