Everything you might want to know about ordering a custom print.
Email us at [email protected] with what you have in mind — the type of print, size, any personalized text or photos, and the occasion. We'll reply within 24 hours with pricing and a mockup preview.
We don't. Every order is custom-made based on your specific request, so we quote each one individually and send you a Stripe invoice with the final agreed price. It keeps the process personal and lets us make sure every design is right for you.
Absolutely. Everything we make is custom. If you can describe it, we can usually create it — family portraits, wedding dates, quotes, nursery art, pet portraits, custom maps, botanical illustrations, and much more.
Yes. Every physical order includes a proof preview by email before we send it to print. You approve the proof, then we hit go. Digital orders include unlimited revisions until you approve the final file.
Pricing starts at:
Every order is custom-quoted based on your specifications. Email us for a tailored quote.
Once we agree on the design and price, we generate a Stripe invoice and email it to you. You click the link, enter your card details on Stripe's secure page, and pay. You'll see the charge on your statement as CANVASWORKS*PRINTS.
Yes. Stripe processes payments in AUD but accepts cards from anywhere in the world. Your bank handles the currency conversion at their exchange rate.
No. Digital orders include unlimited revisions before final delivery. Physical orders can be revised any number of times before we send the file to print. Once printing starts, we can't change it.
Yes, we ship worldwide. Physical orders are fulfilled from the nearest Printful warehouse (US, EU, or Australia depending on your delivery address), so most customers get local shipping speeds.
By email, from [email protected]. You'll receive a download link with both a high-resolution PDF (best for professional printing) and a PNG (great for home printing or sharing). Files are yours to keep and print as many times as you like.
Yes. Once your order ships from Printful, you'll receive a tracking number by email. You can watch it every step of the way.
We offer a 14-day satisfaction guarantee. If your order doesn't match what we agreed on, or arrives damaged, we'll fix it or refund it in full. See our full refund policy for details.
Custom personalized items (with your photos, names, or specific requested text) are made just for you and can't be resold. For that reason, personalized orders are non-refundable once you have approved the proof and printing has started — unless the item arrives damaged or has a printing error. We always send a preview so you can approve before we print.
Yes. You can upload any photo (family, pet, home, wedding, etc.) and we can turn it into an illustrated print, keep it as a photo print, or use it as reference for a custom design. Just make sure it's a photo you have the rights to use.
All digital orders come as both a high-resolution PDF (print-ready 300 DPI) and a PNG (screen-ready). This covers professional printing, home printing, and digital sharing.
Of course. Digital orders are yours to print anywhere — at home, at your local print shop, or through an online service. We recommend a good quality matte paper and a professional printer for the best results.
The design we create for you is licensed to you for personal use. We keep the underlying artwork on file so we can send replacements or reprints if you need them. We may use anonymized versions in our portfolio unless you request otherwise.
Canvas Works Co. is a home-based studio in Victoria, Australia. Operated as an Australian sole-trader business (ABN registered).
Canvas Works Co. began in early 2026 as a passion project — creating custom prints for family and friends celebrating weddings, babies, and new homes. Word spread through referrals, and it grew from there into a small home-based studio serving customers across Australia and internationally.
Email is the best way: [email protected]. We usually reply within 24 hours, Mon-Fri, AEST.